Cory Glenn

• Contributed to full-stack development initiatives across React, Angular, and .NET projects.
• Leveraged the SAFe Agile process to estimate, develop, and demonstrate new technologies.
• Gained experience with Azure services, including App Insights, Service Bus, and Information Protection.
• Resolved security vulnerabilities critical to protecting applications against XSS and CSRF threats.

• Resolved XML data issues for EDPS and RAPS submissions.
• Built a tool to grep large archives of 837 files for auditing purposes.

• Completed initial MVP refactor of the Student Portal Application.
• Automated necessary front-end changes for converting legacy to mobile-first
  design.
• https://www.tn.gov/thec.html

• Resolved credit card payment processing issues relating to reading MICR data from base 64 encoded check images.
• Built enhancements to a custom CRM utilizing MVC, SOAP, Rest, and React.

• Designed rules based engine for processing of claims data.
• Created a risk adjustment product that automates the intake, validation, and submission to EDGE servers.
  • Afordable Care Act,  Solution leveraged MSSQL, SSIS, C#, ASP.NET, JavaScript, and Bootstrap 4.

• Lead development of collection, submission, reporting, and validation of risk
  adjustment data to CMS on behalf of UHG and other health plans.
• Converted manual reports to fully automated SSRS reports delivering actionable
  data to the business daily.
• Designed a full-text search solution for scanning terabytes of PDFs for batching + secure delivery.
• Built a custom ASP.NET C# responsive web application that serves as a time
  tracking system for measuring chart level handle time as well as a quality/training
  system.

• Built operational and finance reports for the Consumer Engagement program.
• Built scorecard system that generated KPI data sets from multiple source systems and delivered content via responsive UI leveraging T-SQL, SharePoint,
  JavaScript/JQuery, Google Charts API.

• Swapped out UPS systems and configured new routers/switches at Government Accountability Ofices in Denver, Dallas, and Seattle.

• Lead development of Cigna Claims Appeals Reporting.
• Managed 100+ SSRS reports and ensured timely and accurate delivery to clients.

• Built custom C# windows application for capturing system information,
  screenshots, and technical issue details.
• Created web-based reporting enabling all agents to view their performance/bonus
  outlook daily.

• Setup call center metric database utilizing Avaya CMS Unix systems and IBM
  Informix databases.
• Built C# console application to extract data from IEX scheduling software, store in a SQL database, and leverage for automated reporting.

• Lead reporting and analysis for various call center operations reports greatly
  improving their capacity planning abilities.
• Developed web application to automatically instant message agents in a nonproductive
  status based on real-time data from an Avaya phone system.

• Received inbound calls and booked $500,000+ in revenue for Dell Consumer Home
  Sales Group.
• Developed VB.NET CRM saving the business over a million dollars through process
  improvements and lead retention.

High School Diploma Sep 2000- Sep 2004
Blackman Highschool