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Summary

Experienced and resourceful senior IT professional with 17+ years experience providing exceptional all-encompassing service and support of various software and hardware platforms. Proficient with Windows desktop and server operating systems and hardware, backup and disaster recovery planning, LAN and WAN equipment and technologies. Quick learner with great interpersonal communications, and excellent problem solving skills.

Skills

Core Competencies
  • Analytical Thinking
  • Client Services          
  • Forward Thinking
  • Interpersonal Awareness
  • Leadership
  • Attention to Detail
  • Technical Expertise
  • Training & Instruction
  • Teamwork
  • Written and Oral Communication
  • Project Management
  • Research & Analysis
  • Integrating systems
  • Business Operations Awareness
Technical Proficiency

  • Systems 

    • Windows Server 2008/R2/SBS11, Windows Server 2012/R2, Windows    Server 2016 and 2019, Windows 7/8/10, Hyper-V and VMware Virtualization Technologies 
  •  Hardware     
    • Dell/IBM/Lenovo/HP Servers, Desktops, and laptops, Sonicwall/Cisco/Linksys/HP/Netgear/Unifi Firewalls, Switches, and Access points
  •  Storage       
    • Dell PowerVault, Synology, Lacie
  •  Networking  
    • TCP/IP, Ethernet, Fiber, VPN, FTP, DHCP, DNS, Wi-Fi, WAN/LAN
  •  Services
    • Active Directory, Group Policy Management, SaaS, RMM, Cloud Computing, DRaas

Work experience

March 2012Present

System Administrator

ONX, Inc.
  • Utilizes RMM to provide 24/7/365 support for managed services clients covering 272 servers and 1265 workstations for clients of various industries including oil and gas, manufacturing, legal, medical, retail, realty, financial, and more
  • Design and build servers tailored to the specific clients needs taking into consideration RAID type, Processor(s) needed, amount of RAM, storage needs, backup, and disaster recovery
  • Deploy and manage server and workstation image level backups
  • Windows Server migrations
  • Server virtualization using Hyper-V and Vmware
  • Troubleshoot server hardware issues, proficient on Dell servers
  • Top tier desktop support, assisting and instructing lower level support including troubleshooting and resolving hardware, software, peripherals and network issues on Windows workstations from XP to 10
  • Configure and maintain routers, firewalls, and network switches
  • Maximize network transfer speeds
  • DNS hosting and management of public domains and certificates
  • Email hosting and filtering
  • Setup and maintain network copiers, including printing and scanning to workstations and email
  • Implementation of various remote access technologies including software VPNs, Site to Site VPNs, Remote Desktop Gateway
  • Ensured the successful migration of our CRM and ticketing system from ConnectWise to Kaseya BMS
  • Network Security - patching, centrally managed antivirus solutions, content filtering and gateway security scanning
Nov 2006Mar 2012

Senior Help Desk Technician

ONX, Inc.
  • Deployed, migrated, maintained, and troubleshoot any and all workstation issues
  • Assisted in the hiring and training of new help desk employees
  • Created policies and procedures for future growth
  • mixed System Administration duties and 24/7 on call rotation
  • Provided the exceptional support that ensured the growth of the managed services company from day 1
May 2003October 2006

Field Technician

Computer Nerdz of Tulsa
  • Troubleshoot and resolved PC hardware/software and LAN/WAN issues in residential and commercial environments
  • Custom built desktops tailored to clients’ needs
  • Trained end users to use various applications
  • House calls to build home networks and file shares
  • Setup backup solutions

Education

20012003

Associates Degree

Vatterott College
  • Associates Degree in Computer Systems and Network Technology
  • Diploma in Computer Technology

Certifications

A+                               MCTS                         MCP