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Summary

Bringing 15 years of experience in technical program/product management, I specialize in driving organizational change and improving efficiency across international teams. My strategic leadership has streamlined operations and enhanced business performance in multiple organizations.

I advocate for a collaborative and empowering leadership style, fostering teams focused on operational excellence, innovation, and growth. My hands-on approach in resolving inefficiencies has notably increased productivity and transparency in business processes. My goal is to effectively merge technology, talent, and processes for superior business outcomes.

Work History

Director of Technical Program Management

Twitch.tv / Amazon Interactive Video Services (IVS)
2022Present
  • Established and directed the strategic vision for the IVS organization's PMO, resulting in enhanced project portfolio management and successful execution of high-impact initiatives, driving a 70% increase in on-time project delivery.
  • Reformed company-wide planning activities across 50 teams and 100+ active projects, employing an agile approach using a central source of truth (JIRA)  for quarterly planning efforts, creating a cohesive and transparent vision, enhancing organizational alignment and efficiency
  • Led organizational goal for Availability, guiding cross-functional virtual teams and technical program managers with a situational leadership approach. This strategy resulted in successful personal execution of 15 large-scale projects in 2023, unlocking understanding of live site availability and reducing regional outage durations.

  • Mentor and coach team members, including engineering managers and technical program managers, through personalized development plans. This hands-on approach not only enhanced individual skills but also significantly bolstered overall operational efficiency.

Director of Technical Program Management

Disney Streaming (Disney+, Hulu, Star+, ESPN+)
20212022
  • Orchestrated a complete overhaul of the Agile and Organizational framework for Disney Streaming, optimizing processes across multiple organizations and globally distributed teams, enhancing operational agility and team efficiency.
  • Managed a team of 3 managers and 12 individual contributors, orchestrating goal-setting and task delegation to cultivate a results-oriented culture in line with organizational goals
  • Ensured continuous alignment of program scope with strategic business objectives, driving program management team growth and supporting large-scale product delivery and cross-functional orchestration.
  • Spearheaded the integration of Hulu and Disney streaming organizations, developing unified planning processes adopted by 80+ teams across 8 business areas, streamlining operations and enhancing cross-organizational synergy.
  • Played a pivotal role in strategizing the unification of technology stacks between the two companies (Disney+ & Hulu), laying out a comprehensive plan for seamless tech integration.
  • Collaborated with Business Development, Marketing, Customer Support, Legal, Product, and other internal teams to develop strategic roadmaps, connecting OKRs to executional goals and ensuring cohesive progress across departments.

Senior Manager, Technical Program Management

Hulu
20202021
  • Initiated and coordinated the consolidation of Disney streaming and Hulu's service stacks across all departments, streamlining operations and improving efficiency.
  • Executed and facilitated engineering team sessions and trust-building activities, fostering collaboration and identifying unsolved problems and mutually advantageous opportunities.
  • Steered employee performance by establishing precise objectives, distributing leadership duties, and motivating the team to achieve and surpass set targets.
  • Assumed responsibility for supporting the Experience Delivery Platform group, expanding my team to 11 Technical Program Managers (TPMs) supporting over 100+ developers across 13 teams.
  • Developed and presented dashboards and Key Performance Indicators (KPIs) to drive accountability, monitor and stabilize program performance, and maintain high levels of confidence in delivery throughput.

Manager, Technical Program Management

Hulu
20192020
  • Led Team of 6 Technical Program Managers, providing guidance, support, and performance management to ensure the achievement of individual and team goals.
  • Scaled the team from 2 TPMs to 6 TPMs, supporting over 50 developers across 8 teams, resulting in improved project management and increased productivity.
  • Developed and implemented a portfolio management infrastructure, enabling the prioritization and execution of large-scale projects across global engineering teams.
  • Established a robust reporting structure and streamlined status communication for all key initiatives, ensuring effective communication with senior management and stakeholders.
  • Implemented automated tracking documents, reducing the workload on program managers and providing real-time team metrics data for better decision-making.
  • Grew a team culture of continuous improvement and learning, providing training and development opportunities to enhance the skills and capabilities of the team.

Senior Technical Program Manager

Hulu
20162019
  • Led the successful launch of Hulu Live TV as the sole TPM for the metadata platform domain, coordinating cross-functional teams and ensuring timely delivery of key features.
  • Served as the team-level Technical Program Manager (TPM) and Scrum Master for five teams, overseeing the development and maintenance of the metadata platform infrastructure and tooling.
  • Led large cross-cutting project features, including integrations with major content metadata providers, resulting in all data used to power the user experience.
  • Managed and coordinated partner communication with third-party vendors such as Google, Apple, and ESPN, ensuring effective collaboration and timely resolution of issues.
  • Led, drove, and participated in business functional councils and operating committees, contributing to strategic planning and global prioritization efforts.
  • Administered clear and concise documentation of project plans, progress, and outcomes, facilitating effective communication and knowledge sharing among team members.
  • Ensured consistency and clarity in all communications, avoiding technical jargon and using language easily understood by stakeholders from diverse backgrounds.

Senior Technical Program Manager

Ratio.
20152016
  • Leveraged knowledge of the OTT landscape and Agile methodologies to deliver high-value programs on time and within budget for leading industry providers.
  • Managed multiple successful projects for industry-leading clients, including Disney, Microsoft, Ooyala, Ellation/Crunchyroll, etc., ensuring client satisfaction and fostering long-term partnerships.
  • Shipped multiple titles to client marketplaces, including Roku, Apple iTunes, Xbox 360/One, Windows Store, Smart TV, and various CMS and web instances.
  • Led training and implementation of Agile best practices for both internal teams and external client teams, improving efficiency and collaboration.
  • Managed end-to-end programs, overseeing the delivery stack from ingest at the OVP/CMS to presentation on client endpoints
  • Implemented and enforced consistent Agile methodologies

Technical Program Manager

Ratio.
20142015
  • Managed accounts with budgets exceeding $5MM,  delivering projects on time and within budget.
  • Achieved a perfect Net Promoter Score (NPS) of 10, reflecting exceptional customer satisfaction and loyalty.
  • Played a key role in implementing operational practices that improved efficiency and increased delivery output.
  • Drove the launch of multiple titles across various marketplaces, including Roku, Apple iTunes, Xbox 360/One, Windows Store, Smart TV, and various CMS and web instances.
  • Maintained clear and effective communication with stakeholders, ensuring alignment and understanding of project goals and objectives.

Technical Project Manager

iStream Planet
20112014
  • Led the successful development and go-to-market strategy of iStreamPlanet's flagship product, Aventus, which powered major events such as the Sochi Olympics and Monday Night Football.
  • Managed global teams and facilitated the transition to Agile/Scrum methodology, resulting in targeted and on-budget project delivery.
  • Acted as the primary external interface for partner organizations, communicating with stakeholders at all levels, from CTOs to engineering leads.
  • led the development and release of platform applications for various partners, including Verizon FioS and Redbox Instant.
  • Elevated iStreamPlanet to the Premier Plus Tier of the Xbox Developer Partner Program, positioning the company alongside well-established agencies.
  • Managed and optimized different types of media players, including Adaptive HLS, Smooth Streaming, and MP4 progressive players, utilizing various Microsoft technologies for both live and on-demand video.
  • Implemented AES-128 encryption for secure transmission of video content and integrated Microsoft PlayReady for content protection.
  • Ensured consistent and error-free documentation, maintaining clear and concise records of project progress and deliverables.

Skills

  • Certified Scrum Master
  • OTT Delivery Workflows
  • Project Tracking Tools (JIRA, Rally, Visual Studio)
  • Agile Frameworks
  • Mulit -Platform Development
  • OVP providers