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Results-driven professional with an established record of accountability and responsibility. Experience in extracting, and documenting business processes and policies as well as instructing users on system utilizations and process improvements. Success in using technical reporting tools for data collection and analysis. Proficient in prioritizing and completing tasks in a timely manner, yet flexible to multitask when necessary. Areas of expertise include:


  • Records Management • Cybersecurity     • Project Management    • Staff Training/ Supervision

• Process Improvement     • Business Development   • Troubleshooting            • Applications Deployment

Work experience

Accounts Receivables


Research and Resolve

Maintain up-to date billing system. Research and resolve payment and billing discrepancies, adjustments, misapplied payments and perform account reconciliations. Monitor customer account details for non-payments, delayed payments and other irregularities Follow up on, collect and allocate payments. Generate and send out invoices. Process credit card payments.

Assurant Group


Senior Processing Analyst

Senior Processing Analyst- Audited processed loans for quality and provided coaching when needed. Assisted in developing revised standards, methods and change in procedures. Conducted ongoing root cause analysis, generated daily reporting, assisted in error identification and communicated findings to eliminate system errors and reduce client request. Demonstrated the ability to delegate workflow to team members and manage the work queues to ensure that all work was completed with the service level per client policies and procedure as well as in compliance with federal emergency management agency and the department of justice. Resolved issues varying from insurance claims, refunds, missing payments and address discrepancies.

Assurant Group


Flood Research

Duluth Georgia Flood Research- Completed accurate internal and external reports reflecting pertinent data for Citi Mortgage & Citi Bank clients.

Assurant Group


Customer Care Specialist

Duluth Georgia Customer Care Specialist- Maintained customer records by updating account information. Answered inbound calls and made some outbound calls to the customers insurance company. Updated payment and policy information on the customer account. COMPUTER SKILLS Windows Operating Systems SAP Citrix Lawson EDI MS Office NextGen Epic IBM


Tucker High-2000

Sep 1996May 2000

General Studies

General studies and computer skills

Computer Skills



  • Windows Operating Systems • SAP • Citrix • Lawson • EDI • MS Office • NextGen • Epic • IBM

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