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Work Experience

Apple
Nov 2024 July 2025

Operations Specialist

  • Promotion achieved from Sales Specialist to Operations Specialist by exceeding sales expectations and receiving  outstanding customer satisfaction reviews
  • Delivery of exceptional customer service, ensuring a seamless and positive shopping experience for customers.
  • Contributions made during team meetings by offering valuable insights aimed at improving overall store performance.
  • Consistently surpassing sales targets, playing a significant role in the store’s success.
Breadcumbs
Jun 2023Oct 2023

Sales & Investigations Lead

  • Conducted thorough security assessments of company systems and collaborated with the product and engineering teams to implement robust security controls, resulting in a 20% reduction in security incidents.
  • Identified and pursued high-potential revenue opportunities, resulting in a 40% increase in outbound sales and $70,000 in additional revenue over a 3-month period.
  • Implemented an efficient onboarding process for new customers, reducing the time it takes for them to
    start using our product by 50% and improving customer satisfaction by 30%.
Celo Foundation
Sep 2021Oct 2022

Partner, Strategy and Research

  • Conducted comprehensive market research and usability reviews on DAOs, NFTs, and on-chain analytics
    within the DeFi ecosystem, resulting in the identification of key trends and potential opportunities for strategic partnerships.
  • Implemented blockchain intelligence tools and methodologies to analyze data from various DeFi projects,
    resulting in a 30% increase in the internal usage of on-chain analytics.
  • Collaborated with cross-functional teams to develop and implement strategies for improving the usability of decentralized applications (dApps), leading to a 20% increase in builder satisfaction.
Huising Lab - UC Davis
Jan 2020May 2021

Research Fellow

  • Collaborated with a team of researchers to develop a novel algorithm for predicting insulin secretion levels based on islet cell recordings, leading to a 40% improvement in prediction accuracy compared to existing methods.
Super Training Gym
Jan 2018Mar 2020

Sales Associate

  • Welcome all visitors, answer questions, and provide a positive first impression.
  • Respond promptly to members’ inquiries in person, over the phone, or via email.
  • Meet or exceed monthly sales goals.
Best Buy
Aug 2012Aug 2016

Sales Supervisor - Computing & Mobile

  • Coached and trained sales team to consistently provide exceptional customer experiences
  • Promoted from a full-time sales consultant to supervisor after 1 year of sales training  
  • Implemented sales action plans and monitored business results, driving a 20% increase in revenue for the Computing & Mobile department.

Education

University of California, Davis

B.S. - Nutritional Biology